If your Amazon package never arrived, one of the wisest and easiest things to do will be to request a refund thereby canceling the order. There are a lot of plausible reasons why any amazon package never arrived.
So much that sometimes, you just can’t figure out just why you’ve not received your amazon package. You need to start contacting the seller, contacting Amazon customer service, and asking questions.
There are also times when you contact the seller and it’s just time-wasting. Amazon customer care might also not do anything about it also.
Not everyone has the time and strength for all these processes. Therefore requesting a refund just seems like the easy way out.
How Refunds On Amazon Work
Like any other online shopping platform, requesting a refund for your amazon package which never arrived implies that you have to cancel the order. Doing this means you would be returning the package to the seller or to Amazon, whichever one you bought from.
Although requesting a refund from a third party seller on Amazon might seem a little bit complicated because you will have to inform the seller of your decisions firstly. Then the seller has to comply. If the seller doesn’t, then you can file an A -to-Z guarantee claim.
Most refunds are issued based on the mode of payment you used and if you are lucky you might get the instant refund option. The instant refund option refund your payment to your credit card or Amazon UK gift card balance.
Instant Refunds & Normal Refunds
When using an instant refund, the refund request will be processed immediately but it might take 5-7 business days for it to reflect. The only difference between the Instant refund and Normal refund is the probability that you might get your refund faster and earlier.
For a normal refund, it’s basically still the same time limit. After you’ve requested a refund, it will take 5-7 business days for the refund to reflect. Except you requested the refund through the Amazon gift card which will just take 1-2 business days.
Note: If any of the refund processes get past 7 business days and you’ve not seen any sign of payment, contact Amazon. Also, requesting a refund via a debit card or prepaid credit card takes longer than requesting via a credit card.
How to Request a Refund
Navigate to your Amazon page and let’s get started;
- Navigate to “Your Orders”.
- Locate the Package/order that never arrived in the list and click on “Problem with Order”.
- Select the problem you have with the order.
- Next, choose “Request Refund”.
- Inform Amazon of your decisions and why in the comment box and tap on “Submit”.
Time to wait for Amazon to investigate your request, you will be notified about Amazon’s decision via your email address registered with Amazon. You could also follow up on your request status by following the same process you just used to request a refund.
Experiencing More Disturbing Issues About Your Refund – Contact Amazon
While you can contact Amazon via their customer service mobile number (1-888-280-4331), which works 24 hours, 7 days a week, by the way, it might also seem very stressful. You must have an Amazon account linked with the mobile number you are to use in contacting them and then there is the wait to get directed to an agent.
Guess it just better to chat or message Amazon. Follow the steps below;
- Sign in to your Amazon account.
- Under the “Let Us Help You” section, select “Help”.
- Next, tap on “Browse Help Topics”> “Need More Help?”
- Look to the right and choose “Contact Us”.
- Select a Category that explains why you want to contact Amazon. In this case, this should be “An Order I Placed”.
- Click on the drop-down menu below “Tell Us More” option and choose your preferred method of communication.